The reason is that there has been a change to the Austrian Telecommunications Act (TKG 2003).
From 01/01/2019, prepaid SIM cards must be registered before they can be activated.
Do you already have an active prepaid SIM card? In this case, legal registration is required by 01/09/2019 at the latest, otherwise we will not be allowed to top it up for you any more.
It is easy to register your card online.
It is easy to register your card online.
Yes, you must register any existing active prepaid SIM cards as well by 01/09/2019 at the latest, otherwise they can no longer be topped up.
The SIM card does not have to be registered when you buy it. The card can be registered separately from the purchase but it has to be done before the SIM card can be activated. If the SIM card has not been activated, no mobile communication services can be used.
Since we do not meet you in person, we have an extra duty of care.
We are obliged to confirm your identity before you can register online. Soon you will find a description of the available options here.
Yes, you can register your prepaid SIM card online straightaway using your smartphone or tablet.
In principle it should be authorised as soon as it has been registered online.
Please contact your customer service team to cancel registration of your prepaid SIM card.
Contact information for your brand