FAQs

You need a valid official photo ID.

From 01/01/2019, it would be a good idea to have an ID card with you when you buy a prepaid SIM card.

That is possible for users of B.free prepaid cards.

Naturally, we will handle your data very carefully and properly in accordance with the terms of the EU-GDPR legislation.

Further information is available at
www.wertkartenregistrierung.at/en/privacy.

Yes, you can pass on or transfer a prepaid SIM card registered in your name to another user. In this case, the card has to be registered in the name of the new user, i.e. the card needs to be transferred.

The transfer to a new user can be done online or anywhere else where it is possible to register.

If you don't register your prepaid SIM card, you will not be able to use any mobile communications services (except emergency calls).

Yes, emergency calls are possible even from a non-registered prepaid SIM card.

Yes, any initial credit will only be available once your prepaid SIM card has been activated. In order to activate a prepaid SIM card, you must first register it.

The procedure to be followed in each case can be found at the following links:

• If you are a B.free customer
• If you are a bob customer
• If you are a yesss! customer
• If you are a Georg customer
• If you are a yooopi customer

Your card can also be registered by a person authorised to do so in writing.

That written authorisation has to be presented, the authorised person has to identify themselves and present a copy of the ID belonging to the person who authorised them.

Prepaid cards can only be registered in the name of natural persons.

For more information on how to register your prepaid card see the following links:

• B.free
• bob
• yesss!
• Georg
• WOWWW
• yooopi

Prepaid SIM cards can be registered for children aged 7 years or older but only children aged 14 or older have to accept the guidelines of the General Data Protection Regulation.

Unfortunately roaming cannot be used.

Unfortunately it is not possible to register a prepaid SIM card abroad.