Since 01 January 2019 all network providers are obliged to identify all customers using prepaid SIM services ('Pay-As-You-Go' tariff plans). For this reason, all prepaid SIM cards have to be registered before activation.
Non-registered prepaid SIM cards cannot be topped up from 01 September 2019 anymore. This affects SIM cards used in devices for e.g. alarm systems as well.
This website provides all information about the online-registration for your prepaid SIM brand. For further information please also refer to our FAQs.
The reason is that there has been a change to the Austrian Telecommunications Act (TKG 2003).
Since 01 January 2019, prepaid SIM cards must be registered before they can be activated.
Do you already have an active prepaid SIM card? In this case, legal registration is required by 01 September 2019 at the latest, otherwise we will not be allowed to top it up for you any more.
Yes, you must register any existing active prepaid SIM cards as well by 01 September 2019 at the latest, otherwise they can no longer be topped up.
You need a valid official photo ID (e.g. passport, identity card, driving licence).