The reason is that there has been a change to the Austrian Telecommunications Act (TKG 2003).
Since 01 January 2019, prepaid SIM cards must be registered before they can be activated.
Do you already have an active prepaid SIM card? In this case, legal registration is required since 01 September 2019, otherwise we will not be allowed to top it up for you any more.
Yes, you must register any existing active prepaid SIM cards as well, otherwise they can no longer be topped up (since 01 September 2019).
The SIM card does not have to be registered when you buy it. The card can be registered separately from the purchase but it has to be done before the SIM card can be activated. If the SIM card has not been activated, no mobile communication services can be used.
Since we do not meet you in person, we have an extra duty of care. We are obliged to confirm your identity before you can register online.
In principle it should be authorised as soon as it has been registered online.